Summary of investor rights
What protections are available if a Janus Henderson Fund is unable to pay out or Janus Henderson Investors Europe S.A. becomes insolvent?
For investor protection, assets owned by the funds are held with a separate company, a depositary, so a fund’s ability to meet redemption requests would not be affected by the insolvency of Janus Henderson Investors Europe S.A. If a fund is terminated or wound up, the assets will be liquidated and you will receive an appropriate share of any proceeds but you may lose part or all of your investment.
Investors should note that not all regulatory protections provided under their relevant regulatory regime may apply and there may be no right to compensation, if such a compensation scheme exists under their regulatory regime.
How can I complain?
JANUS HENDERSON HORIZON FUND and JANUS HENDERSON FUND
Should you wish to complain about the operation or marketing provided to you by Janus Henderson Investors, you can do so by contacting the Compliance officer by post at Janus Henderson Investors Europe S.A. at 2 Rue de Bitbourg, L-1273 Luxembourg. Our Complaints Handling Policy is available on the website www.janushenderson.com.
If the investor does not receive an answer or a satisfactory answer within one month from the date at which the complaint was sent to Janus Henderson Investors Europe S.A. the investor may bring a claim before the Commission de Surveillance du Secteur Financier, 283, route d’Arlon, L-2991 Luxembourg, either by post addressed to the CSSF, 283, route d’Arlon, L-2991 Luxembourg or by email at the following address: reclamation@cssf.lu. The request must be filed with the CSSF within one year after the complaint has been filed initially with JHIESA.
JANUS HENDERSON CAPITAL FUND
Should you wish to complain about the operation or marketing provided to you by Janus Henderson Investors, you can do so by contacting the Compliance officer by post at Janus Henderson Investors Europe S.A. at 2 Rue de Bitbourg, L-1273 Luxembourg. Our Complaints Handling Policy is available on the website www.janushenderson.com.
If the investor is not satisfied with the response, it can either be referred to the CSSF under regulation 16-07 on out-of-court resolutions of customer complaints or the Financial Services and Pensions Ombudsman (FSPO) in Ireland. The FSPO is an independent body that helps to resolve disputes and complaints with financial service providers. Further information on how to submit a complaint to the CSSF or the FSPO can be found on:
https://www.cssf.lu/en/customer-complaints/
https://www.fspo.ie/make-a-complaint/
Other information
Janus Henderson Investors is the name under which investment products and services are provided by Janus Capital International Limited (reg no. 3594615), Henderson Global Investors Limited (reg. no. 906355), Henderson Investment Funds Limited (reg. no. 2678531), Henderson Equity Partners Limited (reg. no.2606646), (each registered in England and Wales at 201 Bishopsgate, London EC2M 3AE and regulated by the Financial Conduct Authority) and Janus Henderson Investors Europe S.A. (reg no. B22848 at 2 Rue de Bitbourg, L-1273, Luxembourg and regulated by the Commission de Surveillance du Secteur Financier).