For financial professionals in the UK

Additional fund information

Complaints reporting

Your business is important to us and we endeavour to resolve any complaint fairly, effectively and promptly. If you need to raise any complaint with us you can do so by contacting the Complaints Officer, Janus Henderson Investors, PO Box 9023, Chelmsford, CM99 2WB. Tel 0800 832 832 or +44 1268 443 914.

Below is our Complaints Report for the period of 1st July 2021 to 31st December 2021. This data is published in accordance with Financial Conduct Authority regulations.

Firm Name: Henderson Investment Funds Limited
Period covered in this report: 1st July 2021 to 31st December 2021.

Product / service grouping Number of complaints opened by volume of business

Provision (at reporting period end date)

Number of complaints opened Number of complaints closed Per­centage closed within 3 days Per­centage closed after 3 days but
within 8 weeks
Per­centage upheld Main cause of complaints opened
Investments 2.44 per
1000 client accounts
533 586 11% 85% 33% General admin / customer service

* 586 complaints closed include complaints which were still open at the end of the previous reporting period.