For individual investors in the UK

Additional fund information

Complaints reporting

Your business is important to us and we endeavour to resolve any complaint fairly, effectively and promptly. If you need to raise any complaint with us you can do so by contacting the Complaints Officer, Janus Henderson Investors, PO Box 9023, Chelmsford, CM99 2WB. Tel 0800 832 832 or +44 1268 443 914.

Below is our Complaints Report for the period of 1st January 2019 to 30th June 2019. This data is published in accordance with Financial Conduct Authority regulations.

Firm Name: Henderson Investment Funds Limited

Period covered in this report: 1st January 2019 – 30th June 2019

Product / service grouping Number of complaints opened by volume of business
Provision (at reporting period end date)		 Number of complaints opened Number of complaints closed Per­centage closed within 3 days Per­centage closed after 3 days but
within 8 weeks		 Per­centage upheld Main cause of complaints opened
Investments 1.84 per
1000 client accounts		 588 591 39% 59% 36% General admin / customer service

Feedback - Your opinion matters to us, support@janushenderson.com.

 

Legal information | Privacy policy | Cookie policy | Security information | Careers

 

The value of an investment and the income from it can fall as well as rise and you may not get back the amount originally invested.

 

Cookies: The Janus Henderson Investors website uses cookies to remember your preferences and to help us to improve the site through the use of web analytics. By continuing without changing your cookie settings we will assume that you are happy to receive cookies for these two purposes. For full details on how to manage our cookies and how we use them, please see our cookie policy.

 

Unless otherwise stated all data is sourced from Janus Henderson Investors.

 

Issued in the UK by Janus Henderson Investors. Janus Henderson Investors is the name under which investment products and services are provided by Janus Capital International Limited (reg no. 3594615), Henderson Global Investors Limited (reg. no. 906355), Henderson Investment Funds Limited (reg. no. 2678531), Henderson Equity Partners Limited (reg. no.2606646), (each registered in England and Wales at 201 Bishopsgate, London EC2M 3AE and regulated by the Financial Conduct Authority) and Henderson Management S.A. (reg no. B22848 at 2 Rue de Bitbourg, L-1273, Luxembourg and regulated by the Commission de Surveillance du Secteur Financier).

 

We may record telephone calls for our mutual protection, to improve customer service and for regulatory record keeping purposes.

 

Janus Henderson, Janus, Henderson, Perkins, Intech, VelocityShares, Knowledge Shared, Knowledge. Shared and Knowledge Labs are trademarks of Janus Henderson Group plc or one of its subsidiaries. © Janus Henderson Group plc.