Additional fund information

Complaints reporting

Your business is important to us and we endeavour to resolve any complaint fairly, effectively and promptly. If you need to raise any complaint with us you can do so by contacting the Complaints Officer, Janus Henderson Investors, PO Box 9023, Chelmsford, CM99 2WB. Tel 0800 832 832 or +44 1268 443 914.

Below is our Complaints Report for the period of 1st January 2019 to 30th June 2019. This data is published in accordance with Financial Conduct Authority regulations.

Firm Name: Henderson Investment Funds Limited

Period covered in this report: 1st January 2019 – 30th June 2019

Product / service grouping Number of complaints opened by volume of business
Provision (at reporting period end date)		 Number of complaints opened Number of complaints closed Per­centage closed within 3 days Per­centage closed after 3 days but
within 8 weeks		 Per­centage upheld Main cause of complaints opened
Investments 1.84 per
1000 client accounts		 588 591 39% 59% 36% General admin / customer service

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Unless otherwise stated all data is sourced from Janus Henderson Investors.

 

Issued in the UK by Janus Henderson Investors. Janus Henderson Investors is the name under which investment products and services are provided by Janus Capital International Limited (reg no. 3594615), Henderson Global Investors Limited (reg. no. 906355), Henderson Investment Funds Limited (reg. no. 2678531), AlphaGen Capital Limited (reg. no. 962757), Henderson Equity Partners Limited (reg. no.2606646), (each registered in England and Wales at 201 Bishopsgate, London EC2M 3AE and regulated by the Financial Conduct Authority) and Henderson Management S.A. (reg no. B22848 at 2 Rue de Bitbourg, L-1273, Luxembourg and regulated by the Commission de Surveillance du Secteur Financier).

 

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