Additional fund information
Complaints reporting
Your business is important to us and we endeavour to resolve any complaint fairly, effectively and promptly. If you need to raise any complaint with us you can do so by contacting the Complaints Officer, Janus Henderson Investors, PO Box 9023, Chelmsford, CM99 2WB. Tel 0800 832 832 or +44 1268 443 914.
Below is our Complaints Report for the period of 1st January 2019 to 30th June 2019. This data is published in accordance with Financial Conduct Authority regulations.
Firm Name: Henderson Investment Funds Limited
Period covered in this report: 1st January 2019 – 30th June 2019
| Product / service grouping | Number of complaints opened by volume of business Provision (at reporting period end date) |
Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks |
Percentage upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
| Investments | 1.84 per 1000 client accounts |
588 | 591 | 39% | 59% | 36% | General admin / customer service |