Janus Henderson Blog

We believe in the sharing of expert insight for better investment and business decisions. We call this ethos Knowledge. Shared.

Latest Posts

The Spirit of WOW

The Spirit of WOW

Capturing the spirit of WOW requires going beyond thoughtful gestures to meet the unstated needs of clients.

The Art of Storytelling

The Art of Storytelling

Michael Futterman, Head of Knowledge Labs™ Professional Development, discusses the art of storytelling as a guest on the podcast “Becoming Referable.”

Advisors Need to Bring Clients’ Kids into the Conversation
Client Loyalty Wealth Transfer

Advisors Need to Bring Clients’ Kids into the Conversation

Retirement Director Ben Rizzuto explains why it’s vital to build relationships with clients’ children and facilitate family finance conversations.

Revamping the Client Segmentation Process
Client Loyalty

Revamping the Client Segmentation Process

Michael Futterman, Head of Knowledge Labs™ Professional Development, explains how a refined segmentation strategy can help advisors create a service model that drives client loyalty.

Disrupting the Customer Service Model to Create an Exceptional Client Experience
Client Loyalty

Disrupting the Customer Service Model to Create an Exceptional Client Experience

Creating a tremendous client experience in a commoditized world requires disrupting the standard model of customer service.

Closing the Conversation Gap with Clients
Client Loyalty

Closing the Conversation Gap with Clients

Michael Futterman, Head of Knowledge Labs™ Professional Development, explains the importance of clear communication between advisors and clients.

Creating a Client Experience that Wows… Every Step of the Way
Client Loyalty

Creating a Client Experience that Wows… Every Step of the Way

Take a critical look at your client experience – from first impressions to resolving service failures – to build long-term loyalty.

The Danger of a Satisfied Client
Client Loyalty

The Danger of a Satisfied Client

Dr. John L. Evans, Jr. explains why, in a highly competitive industry, being “satisfied” may not be enough.

Strengthening Client Relationships
Client Loyalty

Strengthening Client Relationships

Lindsay Troxell, Director, Knowledge Labs™ Professional Development, shares four steps that can put you on the path to client nirvana.

Challenge Conventional Forces and Build a Better Business
Client Loyalty

Challenge Conventional Forces and Build a Better Business

Our latest podcast from Janus Henderson Radio: Learn how to challenge conventional forces and build a better business through quality client acquisition.

Retire the Referral
Client Loyalty

Retire the Referral

How do you stack your book with stellar clients? Michael Futterman, Assistant Vice President of Knowledge Labs™ Professional Development, explains how to achieve great results by asking your best clients for help.

Plant Spring WOW Seeds – and Watch Them Grow into Extraordinary Relationships
Client Loyalty

Plant Spring WOW Seeds – and Watch Them Grow into Extraordinary Relationships

Vacations and glimpses of warmer weather make spring the perfect time to WOW. Dr. John L. Evans, Jr. shares tips for new and stronger client connections.