How well do you rate the client experience that you create? Are you and your team continually delivering WOW experiences, especially to those clients who matter most?

Every financial professional knows it’s impossible to control the markets. But the most successful also know they have the power to control the most important tool for building their business - and it’s not performance.

Developed with internationally recognized client experience expert Dr. Joseph Michelli, Janus Henderson’s The Art of WOW program empowers you to drive deep client loyalty - the kind that creates clients for life. Learn how to systematically exceed client expectations by creating meaningful, unforgettable moments that clients talk about and attract valuable new business.

How well do you rate the client experience you create? Download The Book of WOW to learn how to drive deep client loyalty in a commoditized world.

What’s in The Book of WOW?

• Learn a step-by-step process that can turn high-value, affluent clients into your biggest fans
• Find out how to create deeper connections with your clients with techniques to tailor your communications to resonate best with theirs
• Discover how to spot key opportunities to deliver WOW experiences to your clients by creating meaning-making moments with what matters most to them

An extension of The Art of WOW program, the tool is a one-stop library of unique WOW ideas to source personalized expressions of gratitude for clients.

• Instant access to a multitude of unique, creative, personalized ideas for clients (easy-to-use search tool)
• Ideas centered on occasion and interest categories, sorted by price range, and details on where to find them
• Add The Art of WOW tool on your personalized device as a Bookmark

View the Tool

Learn how to systematically exceed client expectations from Knowledge Labs Professional Development experts Michael Futterman and Lindsay Troxell.