ARTIFICIAL INTELLIGENCE (AI)
1. Companies are spending billions of dollars on AI. What is your view of this expenditure? (Select one)
A majority (60%) thought investment in AI was worthwhile for companies but 40% felt it was overhyped.
2. Which country or region will benefit most from AI? (Select one)
Interestingly, respondents felt China would be the biggest beneficiary.
3. Have you ever used any AI tools?(Select all that apply)
47% of respondents had never used AI tools directly but usage was evident among some of the more popular tools. Of those who had used AI tools, 60% said it was for personal life (e.g. planning a holiday), 13% said it was solely used in the work environment, and 27% said both.
4. Does your use of AI tools require much human intervention? (Select one)
Prompts are the commands you give the AI tool to perform an action, for example, draw a picture or analyse some data. Sometimes prompts need to be finessed to achieve the desired outcome. Those of you who were using AI tools seem to be fairly satisfied with the results.
5. Which sector do you think will benefit most from using AI? (Select one)
Respondents saw healthcare as a clear winner among the sectors, with finance a distant second. The five highest scoring sectors are shown.
6. Which of these potential AI benefits do you think would be most beneficial to companies? (Select up to two)
Respondents saw cost savings through automation and optimisation as offering the most potential from AI.
7. Which of these do you consider the biggest drawback of AI? (Select up to two)
Security risks were your number one concern, closely followed by worries about jobs. Interestingly, when we asked you which jobs you thought may be most vulnerable to being displaced by AI, 52% of respondents said it would be routine and repetitive tasks, only 7% said people-facing roles and just 1% said executive leadership roles.
Customer Panel
If you are interested in participating in the Customer Panel Surveys, please email customer.panel@janushenderson.com with your name and email address and we will get in touch with you. Existing members will continue to be included and do not need to reapply. To join the Panel, you must be 18 years of age or over and hold an investment directly with Janus Henderson Investors. The survey is conducted a few times each year; participation is voluntary. Please note that your individual responses are confidential and remain anonymous, but we may publish the aggregate results from time to time.
The Customer Panel Survey was conducted between 28 November 2025 and 15 December 2025. 372 respondents took part.
These are the views of the author at the time of publication and may differ from the views of other individuals/teams at Janus Henderson Investors. References made to individual securities do not constitute a recommendation to buy, sell or hold any security, investment strategy or market sector, and should not be assumed to be profitable. Janus Henderson Investors, its affiliated advisor, or its employees, may have a position in the securities mentioned.
Past performance does not predict future returns. The value of an investment and the income from it can fall as well as rise and you may not get back the amount originally invested.
The information in this article does not qualify as an investment recommendation.
There is no guarantee that past trends will continue, or forecasts will be realised.
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