Frequently asked questions

Contact info

Contact us provides contact details at Janus Henderson for the different investments we offer.

If your account is administered by another provider (for example, a fund supermarket), you should contact them with any questions about it. Their contact details should be listed on your paperwork from them. However, do please contact us if you have general questions about the investments we manage for you.

If you hold a share certificate from an investment trust company, you should be directly registered with its registrar. You will need to contact the registrar about anything to do with registration (such as change of your address, change of your bank details for dividend payments). But please Contact us if you have general questions about the investment trusts we manage for you.

How can I tell you about a change of address?

Holdings with Janus Henderson

Janus Henderson are trying to contact clients who held investment products (ISA, PEP, OEIC & Unit Trusts) with us or a company that was either part of the wider group or companies that were aquired (please see list below). This is because, in some cases we have lost touch and are making efforts to re-engage with our clients.

Companies that were part of or acquired by Janus Henderson

Aberdeen Asset Management - Funds acquired prior to June 2003
Edinburgh Fund Managers - Funds acquired prior to June 2004
Exeter Fund Managers - Funds acquired prior to Jan 2004
New Star Investment Funds Limited
Henderson Investment Funds Limited
Henderson Global Investors Limited
Pearl Group
NPI Group
Gartmore Investment Limited

What do I need to do?

The required action is detailed within the letter we have sent you. If you do require any further information before being able to reply please call us on 0800 832 832.

product Info

What are open-ended investment companies (OEICs) and unit trusts?

What is an individual savings account (ISA)?

An ISA is like a wrapper that protects your investments from income and capital gains. So it enables you to hold investments tax-efficiently.

Stocks and shares ISAs provide the following tax benefits:

Any gains from the underlying investments in your ISA are free from capital gains tax.
No income tax is payable on distributions or dividends from the underlying investments in your ISA.

We offer stocks and shares ISAs that are only available to investors aged 18 years or over who HMRC regards as resident in the UK for tax purposes.

We do not offer junior ISAs (for children below 18) or cash ISAs.

Please note that only UK domiciled funds provided by Janus Henderson can be held in the ISA.

ISA Application FormISA Additional Information

What is an investment trust?

Typically, these are the features of most of our investment trusts:

They invest in shares and securities of other companies that trade on stock markets worldwide.
They are listed on the London Stock Exchange.
An independent board of directors oversees each investment trust.
A fund management firm (Janus Henderson) is appointed to manage the portfolio.
Their shares are traded on the open market.
Many investment trusts have a long heritage – the Bankers Investment Trust was launched in 1888.

What is the difference between accumulation shares/units and income shares/units?

A fund may generate income from its underlying investments. The fund may pay out or reinvest this income, depending on the type of shares or units held.

When you hold accumulation shares/units, you are normally looking for growth. The fund reinvests all the income to maximise growth potential, increasing the value of the shares/units. The number of shares/units does not change.

When you hold income shares/units, you are normally looking for income. So you can choose to have the income paid to a nominated bank or building society account. Alternatively, you can reinvest the income to purchase additional income shares/units. If a particular fund does not offer accumulation shares/units, the income can be reinvested to purchase more income shares/units.

How can I get a valuation of my investment?

When do you send statements to me?

What if I have a complaint?

If you would like to raise a concern about any part of your dealings with us, you can contact us by writing to the Complaints Officer, or you can phone or email us. Our contact details are in the link below:

Janus Henderson contact details

We will deal with your complaint through our internal complaints procedures. If you are dissatisfied with our response, you may refer your case directly to:

Address: Financial Ombudsman Service, South Quay Plaza, 183 March Wall, London, E14 9SR.

Telephone: 0845 080 1800

Email: complaint.info@financial-ombudsman.org.uk

Website:www.financial-ombudsman.org.uk

Is my investment covered by the Financial Services Compensation Scheme?

Yes, our business with you is covered by the Financial Services Compensation Scheme. So you may be entitled to compensation from the scheme if we cannot meet our obligations. The kind of cover depends on the type of business and the circumstances of the claim. The levels of compensation are set by the Government and can change. You can find out more about compensation arrangements from:

Address:Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, Portsoken Street, London E1 8BN.

Telephone: 020 7892 7300

Email: enquiries@fscs.org.uk

I own shares in Henderson Group plc, Janus Capital Group or Janus Henderson Group plc. Where do I find information about the company rather than the investments it manages?

Henderson Group plc has merged with Janus Capital Group and is now listed on the New York stock exchange as Janus Henderson Group plc.

Information regarding Janus Henderson Group plc is available via the following web link:

Janus Henderson Group PLC

Please direct all enquiries about Janus Henderson Group plc to our Investor Relations team using the following form: https://ir.janushenderson.com/information-request-form/

Janus Henderson Group plc website: https://ir.janushenderson.com/

online holdings

Can I view my account online?

I do not hold an account with Janus Henderson, how can I view my holdings online?

Dealing

How can I invest in a Janus Henderson fund (new investors)?

New investors can invest in our OEICs, unit trusts or ISA by post or telephone.

Please ensure that you have read the relevant KIID (Key Investor Information Document) and Additional Information Document for the fund that you wish to invest in. These detail the terms and conditions, risks and charges for the respective investment.

The following information relates to our UK-domiciled funds.

If you wish to invest in funds from our Luxembourg SICAV range, please click here.

For investments in the Janus Capital Funds range, please speak to your financial adviser.

Post

You need to complete the relevant application form and post it back to Janus Henderson with a cheque from your own account. You can download our forms from the link below:

ISA Application form

OEIC/Unit trust application form

KIID documents

Additional Investor Information document

Investment Options Form

Phone

To invest over the telephone, you must have cleared funds on a debit card to buy an OEIC, unit trust or ISA. Our telephone dealing line is 0800 832 832.

How can I top up my existing Janus Henderson holding?

You can top up your existing OEICs and Unit Trusts holdings by post or telephone or online.

Please ensure that you have read the latest KIID and Additional Information Document for your investment.

The following information relates to our UK-domiciled funds.

If you wish to invest in funds from our Luxembourg SICAV range, please click here.

For investments in the Janus Capital Funds range, please speak to your financial adviser.

Post

Please download, print, complete and return the Application To Top Up Form which is available in the following link:

Top up an ISA

Top up a OEIC/unit trust investment

If you want to top up your existing ISA holdings by post and have not invested in an ISA in the current tax year, you will need to complete an ISA application form:

ISA application form

ISA Additional Information

Phone

To top up over the telephone, you must have cleared funds on a debit card to purchase an OEIC/Unit Trust. Our telephone dealing line is 0800 832 832.

Online

You can top up online via myHenderson or see section on Can I view my account online?

How can I switch my existing Janus Henderson holding?

The following information relates to switches within the UK-domiciled Janus Henderson fund range. It is not possible to switch between funds in different domiciles.

You can instruct us to switch an existing OEIC, unit trust or ISA holding by post, phone or fax or online. Please ensure that you have read the latest KIID document and Additional Information Document for the fund you wish to switch to.

Post

Please download, print, complete and return the Application To Switch form

Phone

Please call our telephone dealing line on 0800 832 832.

Online

You can switch online via myHenderson (see above section on Can I view my account online?).

Fax

An Application To Switch form can be faxed to 0845 144 0101.

If you are switching to an income share class, we will automatically reinvest the income unless you give us instructions to pay out the income.

How can I sell my existing Janus Henderson holding?

How can I get Janus Henderson to pay income directly to my bank account?

The following information relates to our UK-domiciled funds.

You has several options:

You can complete and post us a Direct Credit Form.
You can send us a letter giving a clear instruction to pay the income to a bank account or building society account.
Please include your name, address, account number, sort code, roll number (for a building society account) and signature.

You will need to provide proof from your bank or building society that the receiving account belongs to you. Please send us an original or certified copy of one of the following: voided cheque (i.e., blank and crossed through), bank statement (no older than 3 months) or blank paying-in slip with your bank details pre-printed.

For details on how and who can certify the paperwork, please see How is my account affected by UK Anti-Money Laundering requirements?

How can I set up a regular savings plan on an existing account?

The following information relates to our UK-domiciled funds.

You can make the first monthly investment by personal cheque drawn on the same account as your direct debit. Alternatively, we can collect the first payment by direct debit but first you have to send us an original bank or building society statement (no more than 3 months old) or an original paying-in slip for the same account as the direct debit. This is to prove that the account belongs to you.

Please make sure we receive any direct debit instruction form at least 13 working days before the collection date (which is the 1st or 15th of the month).

For investments held outside an ISA

Post

Please complete, sign and return the appropriate application form including the attached direct debit mandate form.

OEIC/unit trust application form

Additional Investor Information Document

Online

It’s easy to set up a regular savings amount via myHenderson or see the section Can I view my account online?

For investments held within an ISA

Post

If you do not have an ISA with Henderson for the current or previous tax year, you will need to complete an ISA application form, It includes a direct debit instruction.

If you do have an ISA with Henderson for the current or the previous tax year, these are the steps:

1. Complete and sign the direct debit instruction form (section 6) of the ISA application form.

2. Provide a signed written instruction to put the regular savings amount into your ISA. Your instruction must include your name, address, existing account number, the fund you wish to invest in, the direct debit amount and confirmation that you have read the latest KIID and the Additional Information Document and ISA additional information.

3. Send us both documents.

Online

It’s easy to set up a regular savings amount via myHenderson or see the section Can I view my account online?

When can I expect settlement after I sell my holding?

How is my account affected by UK Anti-Money Laundering requirements?

Under UK law and regulations on preventing money laundering and terrorist financing, we must verify our clients’ identity. In certain circumstances we may need you to provide more information to verify your identity. If so, we will write to you before we send you any proceeds.

If we ask for more identity information, the list below details the documents we can accept. We must receive one piece of evidence to verify your name and another to verify your address, so two separate pieces in all.

Please supply one document from each section below. The same document cannot be used to cover both sections, and they must each come from a different source.

SECTION ONE: Evidence of personal identity

Current signed passport.
Current signed UK / EEA photo-card driving licence (full or provisional), or blue disabled driver’s pass.
Current full UK driving licence (old version), provisional licences are not accepted.
Recent evidence of entitlement to state or local authority funded benefit, including housing benefit and council tax benefit or state pension (dated within the last year).
Most recent HM Revenue and Customs tax coding notification, assessment or statement.
Shotgun or firearm licence.
Residence permit issued by the Home Office to EU nationals.
EEA member state identity card.
Self-employed registration cards for individuals and partnerships in the construction industry: CIS3 (partner); CIS4 (P); CIS4 (T); CIS5; CIS6

SECTION TWO: Evidence of address

Local authority tax bill (valid for current year).
Current signed UK / EEA photo-card driving licence (full or provisional).
Blue disabled driver’s pass.
Current full UK driving licence (old version), provisional licences are not acceptable.
Solicitor’s letter confirming house purchase or land registry confirmation.
Local council rent card or tenancy agreement.
Recent evidence of entitlement to a state or local authority funded benefit, including housing benefit and council tax benefit or state pension (dated within the last year).
Utility bill, no older than 3 months (not printed from the internet) or a certificate from a supplier of utilities confirming the arrangement to pay for the services on pre-payment terms.
Most recent HM Revenue and Customs tax coding notification, assessment or statement, if not used in list 1.
Northern Ireland voter’s card.
Recent system – generated or signed documentation (not printed from the internet) from a regulated financial sector firm indicating that an account / investment / insurance relationship exists and which includes the account holder’s address.

We recommend you do not send original items of valuable personal identity (e.g. passports, driving licences of benefit books). Instead, please arrange for copies of the documents to be certified.

CERTIFICATION OF DOCUMENTS

JHI will accept certifications from the following parties:

A qualified lawyer or attorney, registered with the relevant national professional body;
A qualified accountant, registered with the relevant national professional body;
A Notary Public or a member of the judiciary;
An FCA approved person;
A serving Police Officer (include collar number and full address of their police station);
A Bank Branch Manager may certify an online bank statement of the relevant Bank;
An officer of an Embassy, Consulate or High Commission of the country or territory of issue of the document;
A chartered secretary registered with the Institute of Chartered Secretaries and Administrators;
A Commissioner of Oaths.

Individuals within the above categories must be verifiable via an official online website (please save a screen print with the details of the certifier showing the current date).

Suggested wording

For photographic ID: “I hereby certify this to be a true and accurate copy of the original document which I have seen and that this is a true likeness of [insert the name of the document holder]”.

For non-photographic ID: “I hereby certify this to be a true and accurate copy of the original document which I have seen”.

The document certifier

Must provide the certification directly on the copy of each document; these must be visible and legible on the certified copy.
Must
- Clearly print his/her full name;
- State the capacity in which they are certifying the document, including the name of the firm;
- Provide contact details - official/professional email address and phone number;
- Provide the name of the institution or professional body that they are a member of including their membership number and where applicable provide their stamp/seal on the copy document; and
- Sign and date the copy document.

Important notes

If documents are provided in certified copy form, the certification must be dated within the last three months.
Documents that have been certified on the reverse of the document’s copy are not acceptable. The certifier needs to certify all pages.

How much tax will I pay?

Your tax rate and whether you are eligible for tax reliefs depends on your own personal circumstances and is likely to vary over time. The information below is based on our understanding of HM Revenue and Customs practice, which is subject to change. It summarises the UK tax position of investors who are UK residents, but please note that there may be other taxes that apply to the investment. We recommend that you take professional advice, particularly if you are taxed outside the UK.

Capital Gains Tax

If your total realised gains from all investments subject to Capital Gains Tax (“CGT”) during a UK tax year do not exceed the annual exemption level you will not pay any Capital Gains Tax. The current CGT rates and annual exempt amount can be found at the Gov.uk website.

Income Tax

UK authorised investment funds (OEICs and unit trusts) no longer deduct tax on interest or dividend distributions so all distributions are paid gross. The Henderson UK Property PAIF can, in addition, generate Property income distributions.

Interest distributions

UK tax-resident investors are entitled to a Personal Savings Allowance, below which they do not need to pay tax on interest.
The level of this allowance varies according to whether you are a basic rate, higher rate or additional rate taxpayer.
For the tax year 2017/18, the Personal Savings Allowance is £1,000 for basic rate taxpayers, £500 for higher rate taxpayers and zero for additional rate taxpayers.
If your combined interest distributions from funds, together with any other interest (e.g. from bank and building society accounts), exceeds the allowance you must pay tax at your marginal income tax rate.
Please note that interest received from accumulation shares/units in a fund is treated as interest received in that tax year, even though it has not been distributed to you.
Interest received within ISAs does not count towards the allowance.

Dividend distributions

UK tax-resident investors are entitled to a Dividend Allowance, below which they do not need to pay tax on dividends.
The level of this allowance is set by the government. It is currently £5,000 for the 2017/18 tax year but is expected to drop to £2,000 in 2018/19. The latest figure is available on the HMRC website.
Dividends above this level are taxed at 7.5% (basic rate), 32.5% (higher rate) and 38.1% (additional rate)
Please note that dividend income received from accumulation shares/units in a fund is treated as dividends received in that tax year, even though it has not been distributed to you.
Dividends received by ISAs do not count towards the allowance.

Property Income distributions (PID)

Individuals will typically receive PIDs net of basic rate tax (currently 20%).
Basic rate tax payers will have no further liability to tax on the PID. Higher rate and additional rate tax payers will have further tax to pay on the gross PID (40% and 45% respectively) but both will receive credit for the 20% tax deducted at source.
Tax-exempt UK investors, such as ISA investors, may be paid PIDs gross (if they complete the appropriate declaration) but otherwise they may reclaim the tax withheld from HM Revenue & Customs.

How can I invest in an investment trust?