Frequently asked questions

New investors can invest in our OEICs, unit trusts or ISA by post or telephone.

Please ensure that you have read the relevant KIID (Key Investor Information Document) and Additional Information Document for the fund that you wish to invest in. These detail the terms and conditions, risks and charges for the respective investment.

The following information relates to our UK-domiciled funds.

Post

You need to complete the relevant application form and post it back to Janus Henderson with a cheque from your own account. You can download our forms from the link below:

ISA Application form

OEIC/Unit trust application form

KIID documents
[The name of the fund can be typed in the search or OEIC or Unit Trust can be selected in the Investment Type (top left) to filter]

Additional Investor Information document

Investment Options Form

Phone

To invest over the telephone, you must have cleared funds on a debit card to buy an OEIC, unit trust or ISA. Our telephone dealing line is 0800 832 832.

For information on Luxembourg (SICAV) or Ireland domiciled funds, please contact our administrators: https://www.janushenderson.com/en-gb/investor/contact-us/#sicavs-and-iics

You can top up your existing OEICs and Unit Trusts holdings by post or telephone or online.

Please ensure that you have read the latest KIID and Additional Information Document for your investment.

The following information relates to our UK-domiciled funds.

Post

Please download, print, complete and return the Application To Top Up Form which is available in the following link:

Top up an ISA

Top up a OEIC/unit trust investment

If you want to top up your existing ISA holdings by post and have not invested in an ISA in the current tax year, you will need to complete an ISA application form:

ISA application form

ISA Additional Information

Phone

To top up over the telephone, you must have cleared funds on a debit card to purchase an OEIC/Unit Trust. Our telephone dealing line is 0800 832 832.

Online

You can top up online via myJanusHenderson or see section on "Can I view my account online?" above.

For information on Luxembourg (SICAV) or Ireland domiciled funds, please contact our administrators: https://www.janushenderson.com/en-gb/investor/contact-us/#sicavs-and-iics

The following information relates to switches within the UK-domiciled Janus Henderson fund range.

You can instruct us to switch an existing OEIC, unit trust or ISA holding by post, phone or fax or online. Please ensure that you have read the latest KIID document and Additional Information Document for the fund you wish to switch to.

Post

Please download, print, complete and return the Application To Switch form

Phone

Please call our telephone dealing line on 0800 832 832.

Online

You can switch online via myJanusHenderson (see above section on "Can I view my account online?").

If you are switching to an income share class, we will automatically reinvest the income unless you give us instructions to pay out the income.

It is not possible to switch between UK-domiciled funds and offshore-domiciled funds.

For information on Luxembourg (SICAV) or Ireland domiciled funds, please contact our administrators: https://www.janushenderson.com/en-gb/investor/contact-us/#sicavs-and-iics

The following information relates to our UK-domiciled funds.

It is possible to sell by telephone, post, online or fax.

Phone

Please call our telephone dealing line on 0800 832 832.

Post

Please download, print, complete and return the Withdrawal Form

Online

You can sell online via myJanusHenderson or see above section on "Can I view my account online?"

If you have an existing direct debit, please also tell us whether to stop or continue it.

For information on Luxembourg (SICAV) or Ireland domiciled funds, please contact our administrators: https://www.janushenderson.com/en-gb/investor/contact-us/#sicavs-and-iics

The following information relates to our UK-domiciled funds.

You has several options:

• You can complete and post us a Direct Credit Form.
• You can send us a letter giving a clear instruction to pay the income to a bank account or building society account.
• Please include your name, address, account number, sort code, roll number (for a building society account) and signature.

You will need to provide proof from your bank or building society that the receiving account belongs to you. Please send us an original or certified copy of your bank statement, dated in the last three months.

For details on how and who can certify the paperwork, please see How is my account affected by UK Anti-Money Laundering requirements?

The following information relates to our UK-domiciled funds.

You can make the first monthly investment by personal cheque drawn on the same account as your direct debit. Alternatively, we can collect the first payment by direct debit but first you have to send us an original bank or building society statement (no more than 3 months old). This is to prove that the account belongs to you.

The investment options form details the funds, share/unit classes and minimum amounts that a direct debit can be set up for.

Please make sure we receive any direct debit instruction form at least 13 working days before the collection date (which is the 1st or 15th of the month).

For investments held outside an ISA

Post

Please complete, sign and return the appropriate application form including the attached direct debit mandate form.

OEIC/unit trust application form

Additional Investor Information Document

Online

It’s easy to set up a regular savings amount via myJanusHenderson or see the section "Can I view my account online?" above

For investments held within an ISA

Post

If you do not have an ISA with Henderson for the current or previous tax year, you will need to complete an ISA application form, It includes a direct debit instruction.

If you do have an ISA with Henderson for the current or the previous tax year, these are the steps:

1. Complete and sign the direct debit instruction form (section 6) of the ISA application form.

2. Provide a signed written instruction to put the regular savings amount into your ISA. Your instruction must include your name, address, existing account number, the fund you wish to invest in, the direct debit amount and confirmation that you have read the latest KIID and the Additional Information Document.

Online

It’s easy to set up a regular savings amount via myHenderson or see the section "Can I view my account online?"

The following information relates to our UK-domiciled funds.

If you sell your holding, the date that we would release the proceeds to you would be 4 working days from the trade date (also known as T+4) as long as we do not need any further paperwork from you. Please note that BACs payments will take an additional 3 working days from the release date to reach clients’ bank accounts.

Under UK law and regulations on preventing money laundering and terrorist financing, we must verify our clients’ identity. In certain circumstances we may need you to provide more information to verify your identity. If so, we will write to you before we send you any proceeds.

If we ask for more identity information, the list below details the documents we can accept. We must receive one piece of evidence to verify your name and another to verify your address, so two separate pieces in all.

Please supply one document from each section below.  The same document cannot be used to cover both sections, and they must each come from a different source.

SECTION ONE:  Evidence of personal identity

• Current signed passport.
• Current signed UK / EEA photo-card driving licence (full or provisional), or blue disabled driver’s pass.
• Current full UK driving licence (old version), provisional licences are not accepted.
• Recent evidence of entitlement to state or local authority funded benefit, including housing benefit and council tax benefit or state pension (dated within the last year).
• Most recent HM Revenue and Customs tax coding notification, assessment or statement.
• Shotgun or firearm licence.
• Residence permit issued by the Home Office to EU nationals.
• EEA member state identity card.
• Self-employed registration cards for individuals and partnerships in the construction industry: CIS3 (partner); CIS4 (P); CIS4 (T); CIS5; CIS6

SECTION TWO:  Evidence of address

• Local authority tax bill (valid for current year).
• Current signed UK / EEA photo-card driving licence (full or provisional).
• Current full UK driving licence (old version), provisional licences are not acceptable.
• Solicitor’s letter confirming house purchase or land registry confirmation.
• Local council rent card or tenancy agreement.
• Recent evidence of entitlement to a state or local authority funded benefit, including housing benefit and council tax benefit or state pension (dated within the last year).
• Utility bill, no older than 3 months (not printed from the internet) or a certificate from a supplier of utilities confirming the arrangement to pay for the services on pre-payment terms.
• Most recent HM Revenue and Customs tax coding notification, assessment or statement, if not used in list 1.
• Northern Ireland voter’s card.
• Recent system – generated or signed documentation (not printed from the internet) from a regulated financial sector firm indicating that an account / investment / insurance relationship exists and which includes the account holder’s address.

We recommend you do not send original items of valuable personal identity (e.g. passports, driving licences of benefit books). Instead, please arrange for copies of the documents to be certified.

CERTIFICATION OF DOCUMENTS

JHI will accept certifications from the following parties:

• A qualified lawyer or attorney, registered with the relevant national professional body;
• A qualified accountant, registered with the relevant national professional body;
• A Notary Public or a member of the judiciary;
• An FCA approved person;
• A serving Police Officer (include collar number and full address of their police station);
• A Bank Branch Manager may certify an online bank statement of the relevant Bank;
• An officer of an Embassy, Consulate or High Commission of the country or territory of issue of the document;
• A chartered secretary registered with the Institute of Chartered Secretaries and Administrators;
• A Commissioner of Oaths.

Individuals within the above categories must be verifiable via an official online website (please save a screen print with the details of the certifier showing the current date).

Suggested wording 

For photographic ID: “I hereby certify this to be a true and accurate copy of the original document which I have seen and that this is a true likeness of [insert the name of the document holder]”.

For non-photographic ID: “I hereby certify this to be a true and accurate copy of the original document which I have seen”.

The document certifier

• Must provide the certification directly on the copy of each document; these must be visible and legible on the certified copy.
• Must
  • Clearly print his/her full name;
  • State the capacity in which they are certifying the document, including the name of the firm;
  • Provide contact details - official/professional email address and phone number;
  • Provide the name of the institution or professional body that they are a member of including their membership number and where applicable provide their stamp/seal on the copy document; and
  • Sign and date the copy document.

Important notes

• If documents are provided in certified copy form, the certification must be dated within the last three months.
• Documents that have been certified on the reverse of the document’s copy are not acceptable. The certifier needs to certify all pages.

Your tax rate and whether you are eligible for tax reliefs depends on your own personal circumstances and is likely to vary over time. The information below is based on our understanding of HM Revenue and Customs practice, which is subject to change. It summarises the UK tax position of investors who are UK residents, but please note that there may be other taxes that apply to the investment. We recommend that you take professional advice, particularly if you are taxed outside the UK.

Capital Gains Tax

If your total realised gains from all investments subject to Capital Gains Tax (“CGT”) do not exceed the annual exemption level you will not pay any Capital Gains Tax. The current CGT rate and annual exempt amount can be found at the HM Revenue & Customs website, www.hmrc.gov.uk. CGT does not apply to investments held within an ISA.

Income Tax

Distributions of income generated by a Fund are treated as income for tax purposes. Other than for Janus Henderson UK Property PAIF, this income can be one of two types, Interest distributions or Dividend distributions depending upon the nature of the Fund’s investments. Janus Henderson UK Property PAIF can, in addition, generate Property income distributions.

We have shown below the tax treatment for basic rate, higher rate and additional rate taxpayers for the three types of income.

Interest distributions

A personal savings allowance exempts from tax the first £1,000 of annual interest received by basic rate taxpayers. The exempt amount is reduced to £500 for higher rate taxpayers and additional rate taxpayers do not receive an allowance. Total interest received in excess of the allowance in a tax year is subject to tax at the rates applying to interest (currently 20% for basic rate taxpayers, 40% for higher rate taxpayers and 45% for additional rate taxpayers).

Dividend distributions

The first £5,000 of dividend distributions received in each tax year will not be subject to income tax (the “dividend allowance”). Above this level, the tax rates applying to dividends will be 7.5% for basic rate taxpayers, 32.5% for higher rate taxpayers and 38.1% for additional rate taxpayers. The UK government has announced that, from 6 April 2018, the dividend allowance will reduce to £2,000.

Property Income distributions (PID)

Individuals will typically receive PIDs net of basic rate tax (currently 20%). Basic rate tax payers will have no further liability to tax on the PID. Higher rate and additional rate tax payers will have further tax to pay on the gross PID (40% and 45% respectively) but both will receive credit for the 20% tax deducted at source.

Automatic Exchange of Information

In order to comply with legislation relating to the automatic exchange of information to improve international tax compliance (including the regimes commonly known as FATCA and the Common Reporting Standard), the Fund may be required to report to HMRC certain information about units held in the Fund by investors who are tax resident in the United States or a CRS participating country and to collect additional identification information for this purpose, including information to verify investors’ identity and tax status.

You can invest in our investment trusts through the share-dealing service of one of our partners or via a share-dealing service of your own choice.

Click here for details of our partners

It is not economically viable for us to do offer direct investment in these trusts. So we put you in touch with Partners who have a good history of offering these services.

Janus Henderson is not authorised to provide financial advice. We recommend that you speak to an independent financial adviser (IFA) if you need advice.

A useful website for finding an IFA is www.unbiased.co.uk. We are not linked to the website and are not responsible for any advice it may give.