Frequently asked questions
Contact info
Unclaimed client money is money we hold in respect of clients with whom we no longer have contact or who have not cashed distribution or redemption cheques that were sent to them. We are actively trying to unite these clients with any money that may be owed to them. If you were a client of Henderson Investment Funds Limited and have lost contact with us then please provide updated contact details by calling our customer services team on 0800 832 832 or by writing to us at Janus Henderson Investors, PO Box 9023, Chelmsford, CM99 2WB. We may be holding an amount of client money that we have been unable to contact you about. Please note investors will be required to verify their identity before any unclaimed client money can be returned.
We may record telephone calls for our mutual protection, to improve customer service and for regulatory record keeping purposes.
product Info
These are collective investment schemes that enable investors to spread their investment risk and benefit from professional fund management.
Janus Henderson offers a wide selection of investment funds which enables you to choose the regional focus (e.g. UK or worldwide), the asset class (e.g. bonds or equities) and objective (e.g. growth or income).
An ISA is like a wrapper that protects your investments from income and capital gains. So it enables you to hold investments tax-efficiently.
Stocks and shares ISAs provide the following tax benefits:
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Any gains from the underlying investments in your ISA are free from capital gains tax.
- No income tax is payable on distributions or dividends from the underlying investments in your ISA.
We offer stocks and shares ISAs that are only available to investors aged 18 years or over who HMRC regards as resident in the UK for tax purposes.
We do not offer junior ISAs (for children below 18) or cash ISAs.
Please note that only UK domiciled funds provided by Janus Henderson can be held in the ISA.
Typically, these are the features of most of our investment trusts:
- They invest in shares and securities of other companies that trade on stock markets worldwide.
- They are listed on the London Stock Exchange.
- An independent board of directors oversees each investment trust.
- A fund management firm (Janus Henderson) is appointed to manage the portfolio.
- Their shares are traded on the open market.
- Many investment trusts have a long heritage – the Bankers Investment Trust was launched in 1888.
A fund may generate income from its underlying investments. The fund may pay out or reinvest this income, depending on the type of shares or units held.
When you hold accumulation shares/units, you are normally looking for growth. The fund reinvests all the income to maximise growth potential, increasing the value of the shares/units. The number of shares/units does not change.
When you hold income shares/units, you are normally looking for income. So you can choose to have the income paid to a nominated bank or building society account. Alternatively, you can reinvest the income to purchase additional income shares/units. If a particular fund does not offer accumulation shares/units, the income can be reinvested to purchase more income shares/units.
There are a number of ways to obtain a valuation:
1) You can ask us by phone or by writing to us - Contact us
2) You can check online via myHenderson – you will need to register for this service if you have not already done so.
For security reasons, Janus Henderson does not send valuations by email.
We send OEIC and unit trust statements twice yearly, showing the value of your holdings as at 30 June and 31 December. You should receive them about 30 business days after the valuation dates. The statements include details of any transactions during the six-month period.
If you need an urgent valuation, please see How can I get a valuation of my investment? section above.
If you would like to raise a concern about any part of your dealings with us, you can contact us by writing to the Complaints Officer, or you can phone or email us. Our contact details are in the link below:
Janus Henderson contact details
We will deal with your complaint through our internal complaints procedures. If you are dissatisfied with our response, you may refer your case directly to:
Address: Financial Ombudsman Service, South Quay Plaza, 183 March Wall, London, E14 9SR.
Telephone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk
Website:www.financial-ombudsman.org.uk
Yes, our business with you is covered by the Financial Services Compensation Scheme. So you may be entitled to compensation from the scheme if we cannot meet our obligations. The kind of cover depends on the type of business and the circumstances of the claim. The levels of compensation are set by the Government and can change. You can find out more about compensation arrangements from:
Address:Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, Portsoken Street, London E1 8BN.
Telephone: 020 7892 7300
Email: enquiries@fscs.org.uk
Henderson Group plc has merged with Janus Capital Group and is now listed on the New York stock exchange as Janus Henderson Group plc.
Information regarding Janus Henderson Group plc is available via the following web link:
Please direct all enquiries about Janus Henderson Group plc to our Investor Relations team using the following form: https://ir.janushenderson.com/information-request-form/
Janus Henderson Group plc website: https://ir.janushenderson.com/
online holdings
myJanusHenderson enables existing UK/Channel Islands/Isle of Man-based investors to manage and monitor their Henderson OEIC, unit trust and ISA accounts online:
myJanusHenderson enables you to:
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View details of your investments and transactions
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Buy, sell and switch investments securely
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Review or amend your personal details
Please note: This service is not available to overseas clients; although existing registered UK investors who move abroad will have read-only access.
If you hold your investment with another provider, they may provide a similar service to myJanusHenderson.